NorthStar Home Technologies Terms and Conditions / Privacy Policy

Last Updated: March 05, 2025

Welcome to NorthStar Home Technologies, Inc. (“NHT,” “We,” “Us,” or “Our”). This document outlines our Terms and Conditions and Privacy Policy to ensure transparency and mutual understanding between NHT and our clients (“You”). By engaging with our services—including our website (https://www.northstarhometech.com), the NorthStar Home Technologies App (“App”), or any installation, maintenance, or support services—You agree to these terms and policies. All pricing provided by NHT, including quotes, proposals, and invoices, is guaranteed for 30 days from issuance unless otherwise specified in writing.

1. Company Terms and Conditions

These general terms apply to all interactions with NHT, including installations, management plans, and additional services.

1.1 Definitions

Allowance: An option selected by You, included in the Contract Price. “Installed Allowance” covers materials, equipment, and labor; “Material Allowance” covers only specified materials and sales tax, excluding installation costs. Limited to Addendum A (if provided).
Contract Documents: This Agreement, modifications, drawings, specifications, plans, written Change Orders, and interpretations issued by NHT.
Punch List: The final list of tasks to be completed, mutually agreed upon by NHT and You at Substantial Completion.
Substantial Completion: Occurs when (i) a Certificate of Occupancy is issued, or (ii) the Work is sufficiently complete for You to use the property as intended, whichever occurs first.
Work: All labor, items, parts, and equipment incorporated into the installation or expended during the project, as detailed in the Contract Documents.

1.2 Acceptance of Terms and Project Approval

Acceptance: By engaging NHT services, using our App, or accessing our website, You agree to these Terms and Conditions. If You do not agree, refrain from using our services. This Agreement expires 30 days from issuance unless accepted in writing by both parties.
Approval: To initiate a project, approve a Change Order, or authorize Work, You may provide approval via text message, email, physical signature, or down payment. Any method constitutes binding approval, authorizing NHT to proceed. Approvals are documented and final unless disputed in writing within 48 hours.

1.3 Proposal and Design Intellectual Property

NHT retains all rights and intellectual property (IP) to proposals and system designs created during the sales and design process. These are shared with You or industry partners in good faith, with confidentiality expected.

Unauthorized Sharing: Sharing proposals or designs with other parties (e.g., competing firms) without prior consent incurs a design fee of 6% of the proposal total (10% for projects over $500,000). Examples: $100,000 project = $6,000 fee; $600,000 project = $60,000 fee.
IP Purchase Option: To use designs for competitive bidding, disclose this upfront and purchase the IP at 6% of the project total (10% for projects over $500,000), payable in advance. Post-purchase sharing is permitted; unauthorized sharing remains prohibited unless agreed otherwise.

1.4 Service Scope

NHT provides bespoke technology installation, maintenance, and support services. Unless specified in Contract Documents, exclusions include additional design, plans, engineering fees, pre-existing conditions, permits, and third-party software subscriptions.

1.5 Payment

Terms: Disclosed on the invoice and approved with project or Change Order approval (Section 1.2). Options include:
- 100% upfront;
- 50% down, 50% on completion;
- 50/30/20 (50% down, 30% mid-project, 20% on completion);
- 10/40/30/20 (10% down, 40% mid-project, 30% post-install, 20% on completion);
- All payment upon completion.
Late Fees: Payments overdue by 30 days incur a 1.5% monthly fee (18% annually). Non-payment may suspend services or App access, with You liable for collection costs and reasonable attorney fees.
Minor Adjustments: NHT may spend up to 5% above the quoted amount for minor items without a Change Order, notifying You promptly.
Sales Tax: All items purchased for and installed per the Work are subject to local sales tax, applied to the final invoice.

1.6 Completion and Performance

NHT targets Substantial Completion as soon as practicable, subject to product availability, jobsite timelines, and delays beyond our control (e.g., Your changes, selection delays, or defaults). Such delays may entitle NHT to reasonable compensation or timeline extensions.
Upon Substantial Completion, a walk-through will establish the Punch List; unlisted items are waived. You may withhold payment for Punch List items, releasing funds as completed. NHT isn’t liable for product shortages or delays post-estimate.
Excess Parts: All excess parts remain NHT’s property and will be removed upon Substantial Completion unless otherwise agreed.
Unavoidable Delays: NHT may extend the Substantial Completion Date for delays beyond our control (e.g., fire, Owner changes, supply issues), with reasonable compensation if applicable.

1.7 Scheduling

Priority: Based on contract order and product availability (first-come, first-served).
Hours: Normal hours are 8:00 AM – 5:00 PM, Monday-Friday. After-hours work incurs a 50% surcharge (e.g., $187.50/hour for Managed, $210/hour for Non-Managed) unless specified in management plans.

1.8 Cancellation

NHT may reschedule with 24-hour notice (phone, email, text), offering priority rescheduling. Your same-day cancellation incurs a $250/technician fee. Rescheduling is subject to availability.
If You cancel without legal right or NHT terminates due to Your default (per Section 1.17), NHT may claim (i) actual costs incurred plus 30% of the Contract Price as liquidated damages, or (ii) actual damages, whichever is greater. Post-start cancellations incur the full Contract Price.

1.9 Change Orders

Modifications to Work require a Change Order, approved per Section 1.2. A 2% administration fee applies to changes requiring new design/redesign; no fee for bolt-on changes not affecting prior design. Costs are mutually agreed or based on NHT’s incurred expenses if no agreement is reached.

1.10 Returns and Refunds

Stocked Items: Ordered stocked items not yet shipped incur no restocking fee if canceled.
Non-Stocked/Special-Order Items: Items not yet delivered to Your site incur a 5% List Price restocking fee if canceled.
Delivered Items: Once delivered to Your site and unboxed, items are ineligible for return, only exchange. Items not exchanged within 30 days from delivery or Substantial Completion (whichever is later) cannot be returned or exchanged.
Conditions: Returns or exchanges require items to be unused, in original packaging, and in resalable condition, subject to NHT inspection.

1.11 Stored Products

Upon delivery to Your site, You accept responsibility for storing and securing items without compensation. NHT retains ownership until final payment is received in full.
If stored items are damaged in Your possession, You cover replacement costs. Delays due to replacements extend the project schedule as reasonably required.

1.12 Security Systems and Surveillance

Cancellation: Requires 14-day written notice (email or App portal), with billing through the cancellation month. Non-payment for three months triggers automatic cancellation with late fees.
Liability: NHT isn’t liable for false alarms, related fees, or equipment maintenance (e.g., dirty lenses). Post-install adjustments incur fees. NHT may access systems remotely unless You opt out in writing.

1.13 Data and Passwords

You’re responsible for securing passwords/logins; NHT isn’t liable for losses due to Your negligence. Resetting devices due to lost data incurs service fees.

1.14 Concealed/Pre-Existing Conditions

NHT isn’t responsible for undisclosed conditions (e.g., inadequate electrical systems). You bear additional costs/time, and Work may pause until resolved via Change Order. Parts may vary from Contract Documents if functionality isn’t materially affected.

1.15 System Takeovers

Quotes for retrofitting existing systems are estimates, subject to change based on site conditions, compatibility issues, or unforeseen complexities. Additional inspection fees may apply.

1.16 Owner’s Representations and Warranties

Design Ownership: Designs, specifications, and drawings You submit for the Work are owned by You or properly obtained, and NHT may rely on them. You agree to indemnify, defend, and hold NHT harmless from third-party claims (e.g., copyright infringement) related to their use, including reasonable attorney fees.
Non-Interference: You agree not to issue instructions or interfere with the Work.
Property Ownership: You are the legal owner or duly authorized representative of the property and have authority to enter this Agreement. Your signature binds all owners of record. You waive subrogation and will obtain an insurer waiver of subrogation in NHT’s favor for losses arising from the Work.
Site Safety: NHT isn’t responsible for keeping gates/doors closed or securing pets; You hold NHT harmless from related claims. You ensure a safe, unobstructed work environment, securing pets and removing minor children (under 18) from the Work zone during installation.
Personal Property: You will remove and protect personal property (e.g., plants, valuables) near the work area, holding NHT harmless from damage.
Work Zone Liability: You are solely liable for injuries to Yourself or invitees (including children) in the Work zone during normal operations, waiving claims and indemnifying NHT for related costs or delays.
Contract Scope: The Contract Documents exclude advertising materials, promotional displays, or model plans reviewed by You; the Work is governed solely by this Agreement and Contract Documents.

1.17 Work Stoppage and Termination for Default

NHT may suspend Work if You fail to meet obligations under this Agreement, providing 5 days’ written notice to cure. If uncured, NHT may terminate with notice, retaining all legal remedies.

2. Management Plan Terms

NHT offers two optional subscription plans—Managed and Preferred Management—for ongoing support, alongside Standard Installation Services provided with every project.

2.1 Standard Installation Services (Non-Managed Clients)

Description: When you choose NorthStar Home Technologies for your project, you receive our foundational installation services as standard. This isn’t a formal management plan but reflects our commitment to every client with bespoke system designs, warranties, and app access—no contract required. It’s what you get when you work with us.

Services Included:

Access to bespoke system and installation designs tailored to your needs.
Standard business hours access (8:00 AM – 4:00 PM, Monday – Friday) to the NHT Service Desk via text or call (first-come, first-serve basis).
6-month in-house hardware warranty covering hardware replacement and associated labor.
Lifetime workmanship warranty on installation quality and programming.
Access to the NorthStar Home Technologies App for system information (e.g., WiFi and surveillance logins), payment management, and client updates.

Terms and Conditions:

Client Status and Priority: As a client receiving Standard Installation Services, you are a valued part of the NorthStar Home Technologies family. However, because we prioritize Managed and Preferred Management Clients, your service requests are handled on a first-come, first-serve basis behind those tiers.
Service Desk Access: The NHT Service Desk is available during standard business hours (8:00 AM – 4:00 PM, Monday – Friday) via text or call. Response times depend on call volume and may be delayed during peak periods. After-hours inquiries are addressed the next business day.
6-Month In-House Hardware Warranty: For six months from the installation date, NHT will replace defective hardware and cover associated labor costs at no charge. This applies only to NHT-installed hardware and excludes damage from misuse, neglect, tampering, unauthorized repairs, or external factors (e.g., power surges, floods). Proof of defect must be verified by NHT. After six months, manufacturer warranties may apply, but NHT labor and truck roll fees (rate available upon request) will be charged for replacements.
Lifetime Workmanship Warranty: We guarantee our installation and programming work meets industry standards for the lifetime of the system. This covers defects in workmanship (e.g., improper wiring, mounting, or initial programming) but not hardware failure, client modifications, unauthorized repairs, or normal wear-and-tear. Claims require an NHT inspection within 30 days of issue discovery; labor is free, but truck roll fees may apply after the 6-month warranty period.
App Access: The NorthStar Home Technologies App provides system details (e.g., WiFi/surveillance logins), payment options, and client updates. Access is provided as-is; NHT isn’t liable for downtime, data loss, or breaches due to third-party issues, client device compatibility, or failure to secure login credentials. Clients must report app issues within 7 days for investigation.
Service Limitations: Standard Installation Services do not include priority scheduling, remote support, or advanced hardware replacement. Additional services are billed at standard rates (e.g., $125/hour labor during business hours, subject to change with 30 days’ notice).
Payment Terms: Invoices for additional services are due within 30 days. Late payments incur a 1.5% monthly finance charge. Non-payment may suspend app access or further service until resolved. NHT reserves the right to pursue collection actions, with clients responsible for associated legal fees and costs.
No Contract: These services are provided as part of your project with NHT—no separate contract or subscription is required.
Client Responsibilities: Clients must provide safe, unobstructed access to installation sites, accurate system information, and a stable power supply. NHT is not liable for delays or damages due to client failure to meet these obligations.
Limitation of Liability: NHT’s liability is limited to the cost of services provided. We are not responsible for indirect, incidental, or consequential damages (e.g., data loss, property damage, lost profits) arising from service performance or failure, except where prohibited by law.
Force Majeure: NHT is not liable for delays or failures to perform due to events beyond our control (e.g., natural disasters, government actions, supply chain disruptions). Services will resume as soon as practicable.
Intellectual Property: Bespoke system designs and programming remain NHT’s intellectual property. Clients receive a non-exclusive license for personal use only and may not reproduce, distribute, or reverse-engineer without written consent.
Dispute Resolution: Disputes will be resolved through mediation in Minnesota before escalating to binding arbitration under the American Arbitration Association’s Commercial Arbitration Rules. Clients waive class action rights.

2.2 Managed Client Plan

Description: The Managed Client Plan is ideal for clients needing ongoing support for their technology systems. With priority access, free remote assistance, and annual updates, this plan ensures your deployment stays functional and tailored to your lifestyle. Subscription is managed through our app with a 1-year commitment.

Services Included:

Access to the NHT Service Desk via a dedicated Managed Clients phone number (text or call).
Same- or next-day priority scheduling for support requests.
Free daytime (8:00 AM – 6:00 PM, Monday – Friday) and Saturday (8:00 AM – 2:00 PM) remote support.
Daytime and Saturday on-site support billed at $125/hour (no minimum).
After-hours (Sunday) on-site support billed at $200/hour (no minimum).
Advanced hardware replacement under manufacturer warranty (labor included).
Access to the NorthStar Home Technologies App with added features: system information, payments, knowledge base, direct feedback, support tickets, and client updates.
Annual tech reviews for system and technology updates.
Annual on-site system updates and audits.

Terms and Conditions:

Agreement to Terms: By purchasing this plan through the NorthStar Home Technologies App, either independently or with assistance from an NHT team member, you agree to these Terms and Conditions and acknowledge your understanding of the Managed Client Plan’s scope, benefits, and obligations.
Service Desk Access: A dedicated phone number is provided for text or call support during expanded hours (8:00 AM – 6:00 PM, Monday – Friday; 8:00 AM – 2:00 PM, Saturday). Responses are prioritized over Standard Installation clients but subject to availability and reasonable demand.
Priority Scheduling: Same- or next-day scheduling is guaranteed unless delayed by emergencies, weather, or client unavailability, with clients notified and rescheduling expedited.
Remote Support: Free remote support during daytime and Saturday hours covers troubleshooting, reboots, and updates. Clients must provide reliable internet access and compatible devices. On-site issues are billed at the applicable rate. NHT is not liable for issues due to client network failures.
On-Site Support: Daytime and Saturday on-site support is $140/hour (minimum 1 hour), with no truck roll fee. Sunday support is $200/hour (minimum 1 hour). Travel beyond 50 miles from NHT’s office may incur extra fees (disclosed in advance). Rates are subject to change with 30 days’ notice.
Advanced Hardware Replacement: For hardware under manufacturer warranty, NHT will procure a replacement same-day (if available), install it at no labor cost, and manage the RMA process. Post-warranty, replacements and labor are billed at standard rates. Clients cover shipping costs and are responsible for returning defective items within 14 days.
App Access: The app includes a knowledge base, support tickets, and feedback tools. NHT isn’t liable for third-party downtime, data breaches, or losses due to client negligence (e.g., unsecured credentials). App issues must be reported within 7 days.
Annual Tech Reviews: One annual review discusses system performance and new options, scheduled mutually with 48-hour cancellation notice required. No purchase is obligated.
Annual System Updates: One on-site audit/update session per year includes firmware updates and minor adjustments. Extra updates or major reprogramming are billed separately. Clients must provide site access.
Payment Terms: Subscription is $88/month or $1056/year, payable in advance via the NHT App. The plan commits you for 1 year from signup. Additional service invoices are due within 30 days, with a 1.5% monthly late fee. Non-payment may suspend services, and NHT may pursue collection with clients liable for legal fees and costs.
Termination: This is an annual plan with a 1-year commitment. If you choose to cancel, you must submit your request via the NHT App before the renewal date. The plan will continue until the end of the current 1-year term and will not renew. Early termination is not permitted, and no refunds are issued for unused portions of the term. Service will continue until the renewal date unless the client has turned down services completely.
Client Responsibilities: Clients must maintain system compatibility, provide safe access for on-site work, and notify NHT of issues promptly. Delays or damages from client non-compliance are not NHT’s responsibility.
Limitation of Liability: NHT’s liability is capped at the total fees paid under this plan. We are not liable for indirect, incidental, or consequential damages (e.g., business interruption, data loss) unless required by law.
Force Majeure: NHT is excused from performance delays due to uncontrollable events (e.g., acts of God, strikes, pandemics). Services resume when feasible.
Intellectual Property: Programming, designs, and app content are NHT’s property. Clients receive a non-transferable license for personal use and may not modify or share without permission.
Dispute Resolution: Disputes will be mediated in Minnesota, escalating to binding arbitration under the American Arbitration Association’s Commercial Arbitration Rules if unresolved. Clients waive class action rights.
Rate Adjustments: NHT reserves the right to adjust rates with 30 days’ written notice via the NHT App or email. Existing scheduled services will honor the original rate if booked prior to the adjustment effective date.

2.3 Preferred Management Client Plan

Description: The Preferred Management Client Plan offers premium, hands-on support for clients with complex systems or those seeking maximum convenience. With 24/7 access, free daytime services, and proactive monitoring, this plan ensures top-tier performance. Subscription is managed through our app with a 1-year commitment.

Services Included:

24/7 access to the NHT Service Desk via a dedicated phone number (text or call).
Guaranteed same-day scheduling.
Free daytime (8:00 AM – 6:00 PM, Monday – Friday) remote support.
Free after-hours remote support (including weekends).
Free daytime on-site support.
After-hours (Sunday) on-site support billed at $200/hour (no truck roll fee).
Advanced hardware replacement under manufacturer warranty (labor included).
Access to the NorthStar Home Technologies App with full features.
Biannual tech reviews.
Quarterly on-site system updates and audits.
Preventative system monitoring with weekly status emails.

Terms and Conditions:

Agreement to Terms: By purchasing this plan through the NorthStar Home Technologies App, either independently or with assistance from an NHT team member, you agree to these Terms and Conditions and acknowledge your understanding of the Preferred Management Client Plan’s scope, benefits, and obligations.
24/7 Service Desk Access: A dedicated phone number provides round-the-clock support, with responses prioritized above all tiers (target: 2-hour response, barring emergencies or excessive demand).
Same-Day Scheduling Guarantee: Requests before 2:00 PM local time are scheduled same-day; later requests are prioritized for the next business day unless urgent (NHT discretion). Delays due to client unavailability do not breach this guarantee.
Remote Support: Free 24/7 remote support includes troubleshooting and updates. Clients must provide reliable internet and device access. Sunday on-site visits are billed at $200/hour. NHT is not liable for client-side network or security failures.
On-Site Support: Daytime on-site support (8:00 AM – 6:00 PM, Monday – Friday) is free, with no fees. Sunday support is $200/hour (minimum 1 hour). Travel beyond 50 miles may incur extra fees (disclosed in advance). Rates may adjust with 30 days’ notice.
Advanced Hardware Replacement: Same as Managed Client terms, with priority procurement for Preferred Clients. Clients must return defective items within 14 days or face replacement costs.
App Access: Full app features include priority ticket resolution. NHT isn’t liable for third-party downtime or breaches due to client negligence. Issues must be reported within 7 days.
Biannual Tech Reviews: Two reviews per year cover system health and innovations, scheduled mutually with 48-hour cancellation notice. No purchase is required.
Quarterly System Updates: Four on-site visits per year include audits and updates. Major upgrades are billed separately. Clients must ensure site access.
Preventative System Monitoring: Weekly remote monitoring provides email updates on system status and recommendations. Clients must grant and maintain access; NHT isn’t liable for issues from client-side failures or unauthorized changes.
Payment Terms: Subscription is $399/month or $4788/year, payable in advance via the NHT App, with a 1-year commitment. Additional Sunday invoices are due within 30 days, with a 1.5% late fee. Non-payment may downgrade services to Managed status, and NHT may pursue collection with clients liable for costs.
Termination: This is an annual plan with a 1-year commitment. If you choose to cancel, you must submit your request via the NHT App before the renewal date. The plan will continue until the end of the current 1-year term and will not renew. Early termination is not permitted, and no refunds are issued for unused portions of the term. Service will continue until the renewal date unless the client has turned down services completely.
Client Responsibilities: Clients must maintain compatible systems, provide safe and timely access for support, and report issues promptly. NHT is not responsible for delays or damages from client non-compliance.
Limitation of Liability: NHT’s liability is limited to the total fees paid under this plan. We are not liable for indirect, incidental, or consequential damages (e.g., lost data, business losses) unless mandated by law.
Force Majeure: NHT is not liable for performance failures due to events beyond our control (e.g., natural disasters, war, supply shortages). Services resume when possible.
Intellectual Property: All designs, programming, and app content remain NHT’s property. Clients receive a non-exclusive license for personal use and may not replicate or distribute without written consent.
Dispute Resolution: Disputes will be mediated in Minnesota, escalating to binding arbitration under the American Arbitration Association’s Commercial Arbitration Rules if unresolved. Clients waive class action rights.
Rate Adjustments: NHT reserves the right to adjust rates with 30 days’ written notice via the NHT App or email. Existing scheduled services will honor the original rate if booked prior to the adjustment effective date.

3. Hourly Billing Rates and Terms (Non-Managed Clients)

Purpose: For services beyond Standard Installation warranties.

Billing Rates:

Hourly Rate: $125/hour per technician.
Increments:
- Quarter Day (2 hours): $250/technician.
- Half Day (4 hours): $500/technician.
- Full Day (8 hours): $1,000/technician.
Multiple Technicians: Billed per technician (e.g., 2 techs for 4 hours = $1,000).
Minimum Charge: 2 hours per technician.
Rounding: Time rounded up to nearest increment.

Terms and Conditions:

Applicability: Applies to non-managed clients only.
Scheduling: Standard hours (8:00 AM – 5:00 PM, Monday-Friday), behind Managed/Preferred clients. After-hours (50% surcharge) not guaranteed.
Travel Fees: No travel fee; worked into the hourly rate. Projects beyond 50 miles may have an additional fee disclosed before scheduling.
Payment: Payment must be upfront or follow terms in the proposal if one is created. Late payments beyond agreed terms incur a 1.5% monthly fee (18% annually).
Scope: Scope to be determined on-site; a proposal will be made and confirmed before additional work commences. Hourly work with no new hardware is automatically approved for one technician and one full day’s work upon scheduling.
Client Responsibilities: Provide safe access and power; NHT not liable for non-compliance.
Cancellations: 24-hour notice or Quarter Day charge applies.
Workmanship Guarantee: Lifetime on labor, claims within 30 days.
Rate Adjustments: 30 days’ notice provided.

4. Privacy Policy

Overview: This Privacy Policy governs how NHT collects, uses, and protects Your Personal Data when using our Service (website, App, or support services).

4.1 Definitions

Personal Data: Information identifying You (e.g., name, email, address).
Usage Data: Automatically collected data (e.g., IP address, device ID).
Service: Our website, App, and support services.
Data Controller: NHT, 5640 Memorial Ave N, Stillwater, MN 55082.

4.2 Data Collection

Personal Data: Email, name, phone, address, collected when You register or request services.
Usage Data: IP address, browser type, visit times, collected automatically.
Cookies: Used for essential functions, preferences, and analytics. Manage via browser settings or our Cookie Consent banner.

4.3 Use of Data

To provide and improve the Service.
To manage Your account and contracts.
To contact You about updates, services, or promotions (opt-out available).
To share with Service Providers, affiliates, or in business transfers (e.g., mergers).

4.4 Retention and Transfer

Retained as needed for legal obligations, disputes, or service improvement.
Processed in Minnesota and potentially transferred elsewhere with adequate safeguards.

4.5 Disclosure

Required by law, to protect NHT rights, or in good faith for safety or liability.

4.6 Security

Commercially reasonable measures protect Your data; absolute security isn’t guaranteed.

4.7 GDPR Rights (EU Residents)

Access, correct, delete, transfer, or object to Your data processing. Contact us to exercise rights.

4.8 CCPA Rights (California Residents)

Know, delete, or opt-out of data sales (we don’t sell data). Opt-out via “Do Not Sell My Personal Information” link or device settings.

4.9 Other Rights

California Shine the Light and minor content removal requests available via contact below.

4.10 Third-Party Links

We’re not responsible for third-party site policies.

4.11 Updates

Notified via email or App; review periodically.

5. Additional Provisions

5.1 Acknowledgment: By signing or accepting this Agreement, You acknowledge receiving it and all referenced Addendums, Schedules, and Contract Documents.
5.2 Non-Waiver: Waivers of breaches do not imply future waivers. Consent to acts requiring approval does not waive future consent requirements. Failure to enforce rights does not constitute a waiver.
5.3 Severability: If any provision is invalid, remaining provisions remain enforceable.
5.4 Governing Law: This Agreement is governed by Minnesota law.
5.5 Successors: Binds and benefits successors and assigns; representatives will execute necessary instruments.
5.6 Entire Agreement: Supersedes all prior agreements; not construed against either party as both contributed to its preparation.
5.7 Notices: Delivered personally or by first-class mail to addresses herein, effective upon mailing.
5.8 Execution: May be executed in counterparts or electronically, each deemed an original.
5.9 Dispute Resolution: Disputes will be resolved via mediation in Minnesota before escalating to binding arbitration under the American Arbitration Association’s Commercial Arbitration Rules. Clients waive class action rights.

6. Contact Us

For questions or to exercise rights:

Phone: 612-245-2626
Address: NorthStar Home Technologies, Inc., 5640 Memorial Ave N, Stillwater, MN 55082